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Security Alerts
 
01/27/09
An ALERT has been issued by VISA in reference to a compromise by a merchant unrelated to Los Alamos National Bank.

Heartland Payment Systems, a payments processor, announced it was the victim of a security breach within its processing system in 2008. Heartland believes the intrusion is contained [www.2008breach.com]. 

LANB values you as a customer and will to continue to provide the most secure and highest quality service possible. This is why LANB invested in FRIS. FRIS (Fraud Risk Identification System ) is a product offered by our ATM network provider, STAR.  It monitors your Debit card transactions and detects potentially fraudulent patterns that are inconsistent with your typical spending habits. Should this occur, you will receive a call from a STAR representative to verify the transaction(s) in question. With FRIS in place LANB is confidant that your card will be monitored closely.

You can protect yourself even further by closely monitoring your account and double checking monthly statements to ensure they match your records. If you should see any discrepancies, please contact LANB immediately.
 
10/17/08
Our Customer Contact Center has received several calls from people reporting suspicious voice mail.  The messages say "your credit card has been deactivated".  Do not return these phone calls. 

Please remember when answering the phone, you should never give personal information to anyone, unless you have initiated the call and know who you are talking to.
06/23/08
Our Customer Contact Center has received several calls from people receiving text messages indicating that their accounts have been closed due to inactivity.

Los Alamos National Bank does not contact customers via a text messaging service.  Do not follow any further instructions within the message and delete it. 

02/09/08

It is increasingly important that before logging into a financial information site, you should know and trust the computer and network in use.

You also should routinely scan your computers for malware (malicious software) and viruses to provide as secure an environment as possible from your system to LANB.

Also remember that LANB will never ask for your User ID or Passwords, which should not be shared with anyone, and we will never handle security actions concerning your internet banking via e-mail. .

 
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2008 Best of Santa Fe Award
2000 Malcolm Baldrige National Quality Award Recipient