SecurLock Equip FAQs


LANB is pleased to announce our partnership with MasterCard®, a proven community bank supporter, committed to providing state-of-the-art EMV chip technology.  EMV stands for Europay®, MasterCard®, and VISA®, the three companies that originally created the microchip card  standard. The new LANB EMV MasterCard® Debit Card is embedded with a microchip, and will replace your current LANB VISA® Debit Card.  The new LANB EMV MasterCard® Debit Card offers robust security features for added protection anywhere you use your card.  

In addition, MasterCard® is the only payment brand that provides its U.S. cardholders with services -- at no cost -- to help you detect and resolve identity theft. The services provided include:

Expert Resolution Services:
Expert assistance is available to help you 24/7 if you think your identity has been stolen.  After receiving your new LANB EMV MasterCard® Debit Card, this service will be available to you.  If you suspect that your identity has been tampered with, call 1-800-MASTERCARD and you will be assigned to a personal certified specialist who will guide you through the process every step of the way.

ID Theft AlertsTM:
This service tracks thousands of websites to identify if your personal information is being bought or sold online.  Register for identity theft alerts after you activate your new LANB EMV MasterCard® Debit Card.

Emergency Wallet Replacement:  
Experts assist you in quickly canceling and re-ordering the contents of your physical wallet such as your driver's license, among other items.

Your LANB EMV MasterCard® Debit Card will have a new card number, and will be mailed to you in the coming months. Activation instructions will be included in the card mailer for your reference when your new card arrives.

Your new LANB EMV MasterCard® Debit Card will maintain the same functionality as your LANB VISA® Debit Card, but with added security features.  To use your LANB EMV MasterCard® Debit Card, simply insert your card at the chip-enabled terminal and follow the prompts to enter your Personal Identification Number (PIN).  The chip embedded cards can still be used at point of sale terminals, ATMs, and anywhere MasterCard® is universally accepted. If a merchant is not EMV enabled, you may continue to swipe your card and sign or enter your PIN information.

For convenience, the PIN associated with your current LANB VISA® Debit Card will remain the same for your new LANB EMV MasterCard® Debit Card.

Your existing LANB VISA® Debit Card will remain active through the holidays.  Please note that it will be deactivated on January 31, 2017.

If you have automatic payments linked to your current LANB VISA® Debit Card, please provide your new LANB EMV MasterCard® Debit Card credentials to the merchants authorized to withdraw funds. Please reestablish payments as soon as possible after receiving and activating your new card in order to avoid rejected payments and possible late charges.

Your existing purchase limits and ATM cash withdrawal limits will not change.

EMV Microchip Card Features:

Advanced Technology
When you use a card with an embedded microchip, it is difficult for fraudsters to duplicate your information.

Greater Security
Each chip transaction generates dynamic data, making the transactions much more difficult  to replicate.

Improved Identity Theft Protection
The EMV chip card is difficult to counterfeit, providing enhanced identity 
theft protection.