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Privacy & Security

At Los Alamos National Bank, we take your privacy and security seriously. Learn more about what we do to keep your funds safe and your account information private.

Privacy Policy

Our privacy policy outlines what Los Alamos National Bank does with your personal information.

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number
  • Income
  • Account balances
  • Payment history
  • Credit history
  • Credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Los Alamos National Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

  • For our everyday business purposes -
    such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

    For our everyday business purposes -
    such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

  • For our marketing purposes -
    to offer our products and services to you

    For our marketing purposes -
    to offer our products and services to you

  • For joint marketing with other financial companies

    For joint marketing with other financial companies

  • For our affiliates' everyday business purposes -
    information about your transactions and experiences

    For our affiliates' everyday business purposes -
    information about your transactions and experiences

  • For our affiliates' everyday business purposes -
    information about your creditworthiness

    For our affiliates' everyday business purposes -
    information about your creditworthiness

  • For our affiliates to market to you

    For our affiliates to market to you

  • For nonaffiliates to market to you

    For nonaffiliates to market to you

Does LANB share?

  • For our everyday business purposes -
    such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

    Yes

  • For our marketing purposes -
    to offer our products and services to you

    Yes

  • For joint marketing with other financial companies

    No

  • For our affiliates' everyday business purposes -
    information about your transactions and experiences

    No

  • For our affiliates' everyday business purposes -
    information about your creditworthiness

    No

  • For our affiliates to market to you

    No

  • For nonaffiliates to market to you

    No

Can you limit this sharing?

  • For our everyday business purposes -
    such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

    No

  • For our marketing purposes -
    to offer our products and services to you

    No

  • For joint marketing with other financial companies

    We don't share

  • For our affiliates' everyday business purposes -
    information about your transactions and experiences

    We don't share

  • For our affiliates' everyday business purposes -
    information about your creditworthiness

    We don't share

  • For our affiliates to market to you

    We don't share

  • For nonaffiliates to market to you

    We don't share

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We collect your personal information, for example, when you

  • Open an account
  • Deposit money
  • Pay your bills
  • Apply for a loan
  • Use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies.

  • Los Alamos National Bank has affiliates, such as Trinity Capital Corporation, Trinity Capital Corporation Advisors, LANB Investment Advisors, and Triscensions ABQ, LLC.

Nonaffiliates
Companies not related by common ownership or control. They can be financial and non-financial companies.

  • Los Alamos National Bank does not share with nonaffiliates so they can market to you.

Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Los Alamos National Bank doesn’t jointly market.

Security

Your security is one of our top priorities. Here is a list of the measures we take to keep your account information secure and protect you from online fraud:

User ID

LANB asks you to select a User ID to log into your online accounts. We store this User ID on a database within our secure network that tells us what your account numbers are.

Multi-factor Authentication

LANB uses strong, multi-factor authentication for access the the online banking platform. LANB uses a combination of something you know (your password) and something you have (your computer or phone) to authenticate your identity each time you access online banking. Remember: You should never give your password to anyone, including LANB employees. In addition, you should monitor the email address that receives security alerts. Read more about how to create strong passwords.

Automatic Session Termination

Your secure online banking session cannot be interrupted once it is initiated. Your session will automatically terminate if you are not using the system after a certain time period.

Firewalls and Encryption

Our systems include state-of-the-art firewalls and encryption levels.

General Authentication

As an online banking customer, you will enter your User ID on the bank’s home page. LANB will return a page that will continue the login process. The page may initiate the One-Time Security Code process or directly request your password. Please remember that your User ID and password are case sensitive and entering the incorrect User ID will cause the system to display false One-Time Security Code phone numbers. If you see phone numbers that are not yours during the One-Time Security Code process, this is most likely due to entering an incorrect User ID.

One-Time Security Code

Online banking requires a One-Time Security Code for all logins from unrecognized systems and based on the advanced security profiling process. The advanced security profiling process performs the One-Time Security Code authentication whenever it identifies access from an unknown system, shared computer, suspicious account level activity, certain contact information changes, and other high-risk or suspicious situations. Also, account fraud monitoring is performed to identify suspicious and fraudulent transactions to further protect the customer’s accounts. It is important that customers maintain their phone numbers with LANB to ensure that they can continue to login to online banking without issue.

E-mail and Phone Based Alerts

Online banking has an extensive set of security and account activity based alerts. By setting up alerts customers can help inform LANB to unusual account activity including unauthorized contact information changes, and unauthorized or fraudulent transactions. These alerts can also help customers manage their account more effectively in order to avoid overdrafts, manage budgets, or save.

Questions?

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